Effective Date: 20/02/17

 

As a valued customer of ECLA SKIN CARE. (“we, us, or our”), we acknowledge your concern for personal privacy and want to provide you with a privacy policy that uphold ethical industry standards. Our privacy policy describes the types of information we collect, what we do with that information, and how it is secured. We also disclose information about consenting to our privacy terms and how we can be contacted if our customers have questions regarding our privacy policy or personal information, as well as anything regarding our policy practices. 

WHAT KIND OF INFORMATION DO WE COLLECT?

Any information that you provide us with, whether through our website, related to social networking or opting into email updates, may be collected and stored in a secure database to provide a better experience for our customers.  

We collect personal information on our website when products are purchased through the check-out process.  When browsing our website, we may also collect certain information by automated means, such as an IP address, cookies, web beacons, and web server logs. This standard practice may help us learn more about your browser and operating system, as well as optimize our performance in customer experience. Additionally, we send emails providing information about your purchases and the progress of your orders (ie. placement, shipping, delivery).

WHAT DO WE DO WITH THE INFORMATION WE COLLECT?

We may use the personal information you provide to:

  • Send updates on the details of your order
  • Send email updates, promotional offers, and other means of communication
  • Verify customer account details
  • Process payment transactions
  • Provide customer support responses or references
  • Provide offers in participation of contests, special events, sweepstakes, surveys, programs, and other exclusive offers
  • Confirm email opt-in
  • Communicate and manage information about our social media and other relevant applications
  • Seek feedback to operate, manage, and improve our business practices
  • Comply and manage applicable legal obligations and requirements, industry standards, and business policies

We may use the provided information in other ways with advanced notice and detailed specifications. We may also disclose personal information if required by law or if our Terms & Conditions are violated.

HOW DO WE SECURE YOUR PERSONAL INFORMATION?

We protect your personal information by taking the necessary precautions and following industry standards to make sure it is stored in a secure database or a Secure Sockets Layer (SSL) software, which encrypts personal information that you provide. We take the necessary precautions to avoid losing, misusing, disclosing, exploiting, altering, or destroying your personal information. We strive to follow all industry regulations and implement industry standards for handling private information.

HOW DO YOU GIVE CONSENT?

By visiting our site, as well as providing us with personal information or other details through the checkout process, payment verification, email opt-in, and other relevant prompts, you are acknowledging, agreeing, and consenting to our use of your personal information within our practices.

HOW DO YOU WITHDRAW CONSENT?

If after you opt-in, you may withdraw your consent from further contact at any time. This can be achieved by unsubscribing to our emails or by contacting our customer support team.

TERMS OF USE AND REVISIONS

We reserve the right to update or modify this privacy policy at any point of time and without prior notice, so please review it periodically. Any changes or modifications will take effect immediately upon revision to the site and will notify you in due time of any significant changes. If our store is merged or acquired by another company, your personal information may be transferred so that we can continue doing business with you.